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"Setting New Standards in Vehicle Service and Maintenance"
In October 2003 European Union legislation affecting the motor trade
came into force. Its full title is 'Block Exemption Regulations 1400/2002'
(in short 'BER')
This legislation changes the way cars may be serviced and repaired and gives
motorists a lot more freedom in their decision as to who should look after their cars.
Before BER, it was difficult to have cars, which were still covered by the
manufacturer's warranty, serviced anywhere except a franchised dealer.
Now motorists can use FLEET REPAIR CENTRE to service their cars
without invalidating the manufacturer's warranty.*
*subject to certain conditions
"Franchised dealers are more expensive
than independents but there is no difference
in quality between the services offered" Fleet News Magazine
Issued to all Fleet Managers and Leasing Companies
"Manufacturers and retailers are blaming each other over a survey
that says some franchised dealers mislead car owners by claiming
their new car warranty will be invalid if they go to an independent
company for service work.
Privately, carmakers express anger that dealers are giving false
information to consumers, either deliberately or because staff
are poorly trained.
The Office of Fair Trading insists: "Dealers should tell customers
they can shop around, and are not tied to the main network.""
Automotive Management Magazine
March 2005 |